Nestlé brews new business opportunities with coffee category

December 19, 2022

Momentum is building behind Nestlé’s coffee portfolio travel retail roll-out, in line with the company’s ambition to build Food into the #1 most purchased category in the channel. As previously announced, this ambitious strategy will be delivered through the VERSE model, which harnesses Value, Engagement, Regeneration, Sense of Place and Execution. Dubai, Madrid, Barcelona, Panama, Dubai, Doha, and Singapore are among the key airport locations now selling coffee products to travellers – with further roll-outs in the pipeline. All of Nestlé’s major airport coffee launches to date have been supported by a variety of high-profile traditional and digital media initiatives, to maximise awareness and visibility. “We know that there is a huge amount of untapped potential for coffee in the travel retail channel,” noted ITR general manager Stewart Dryburgh. “The findings of the m1nd-set research study we commissioned last year revealed that 84% of travellers said they were likely to buy coffee in travel retail, for consumption during their trip, or for family/self-gifting purposes. Importantly, 69% of travellers questioned said they preferred global brands to local brands – a hugely encouraging result for Nescafe, the world’s leading coffee brand.” To support the launch of the Nescafé Gold Roastery Collection in Dubai Duty Free, Nestlé has created a combined out-of-home (OOH) and digital media campaign, which is running throughout November and December. The OOH elements cover the full boutique network at Dubai International Airport, while the digital campaign aims to bolster pre-trip awareness, alongside in-trip conversions. Nestle’s Nescafé Gold Roastery Collection is initially available in Terminals 1 and 3 and is also listed on In addition, digital media campaigns have been created to support pre-trip awareness and in-trip conversions for Qatar Duty Free shoppers. The Dubai OOH campaign is also likely to reach FIFA World Cup fans on shuttle flights from Dubai to Doha, as it covers JCDecaux’s Boutique Digital Network across Terminals 1 and 3. At Singapore Changi, the focus has been on Nestlé Roastery gondolas, installed in T2 Central and T4 Central. “The latest data from Generation confirms that food is leading the post-COVID recovery in travel retail,” Dryburgh concluded. “Sales for this category grew by an impressive +252.5% in first-half 2022 versus the same period in 2021. This bodes well for Nestlé’s food ambitions in general, and for the untapped coffee segment in particular.”

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